Best Bypass Best Buy?

by

This one caught us off guard that a major store would do this:

The Connecticut Attorney General has announced a lawsuit against Best Buy in regards to a secret internal website that is identical from their public website except for the prices. Consumerist has received reports of this website being used to attempt to trick our readers as recently as March 19, 2007.

Customers coming into the store looking for prices they saw at home on the public website were told that the sale had ended and were shown a separate internal website that reflected different in-store prices. The customers were led to believe that they were looking at the same website they accessed at home.

Read the rest of this article at the Consumerist. One solution is to print off prices that you find on a store’s website. Who knew you had to do that?
To be fair, here is the response from Best Buy:

Busch, Best Buy’s spokeswoman, said the company intends to vigorously defend itself in court.

“The future of our company depends on our ability to build trusted relationships with our customers,” Busch said.

Source – Yahoo news.

Another resource for you is to join our Facebook Fan Page – Alabama Consumer Protection Attorneys where we share useful information about the same types of issues that we cover in this blog.

Contact Information